Amy has a complete team of after-sales service engineers who can provide 24/7 and multi-level after-sales service. The backbone engineers have been engaged in equipment after-sales service with our company for more than 8 years, while ordinary after-sales service engineers undergo strict selection and training. There is an independent after-sales service company and after-sales training and dispatch center in Henan, and after-sales service centers or service stations in Beijing, Sichuan, Fujian, Urumqi, Qinghai and other places throughout the country to implement rapid response services for equipment in their respective locations. In addition, we maintain long-term and close cooperative relationships with suppliers of the main components of the system, and implement high after-sales service guarantee standards.

Pre sales service commitment

1.On site inspection:Sales engineers provide you with various materials and conduct objective analysis,making it easier for you to choose and compare.

2.Equipment selection:Technical department engineers recommend tailored technical solutions to customers based on their actual situation.

3.Company Visit:The company welcomes customers to visit the company,including past successful case sites,which will help you have a more comprehensive understanding of the equipment and make better choices.

4.Equipment manufacturing:Before the equipment leaves the factory,technical personnel from the production department conduct complete machine debugging on the testing bench to ensure the quality of the equipment.

After sales service commitment

1.Response time for inquiries or troubleshooting calls:within 30 minutes.

2.When the customer is unable to troubleshoot:arrive at the site within 4 hours(within the province),arrive at the site within 12 hours(outside the province),and solve the problem within 12 hours.

3.Emergency maintenance schedule:Maintenance can be carried out overnight,excluding holidays,and services are provided 24 hours a day.

4.Service during the warranty period:Free replacement of damaged parts(excluding consumables).80%of the cost fee will be charged for damages caused by human error.

5.Beyond the warranty period:lifetime provision of spare parts and repair services,only charging for parts.

6.Quality assurance measures:Replace immediately if any quality problems occur within one month.

7.Complete machine warranty period:one year from the date of acceptance

8.Technical training:Provide free technical training for users and train maintenance personnel;

9.Free service:twice a year on-site inspection of the working condition of circuits,pipelines,gas circuits,and accessories;Occasional telephone follow-up.

Service Hotline：67000058